Target Audience:
Supervisors, Team Leads, HR Practitioners, Emerging Managers
Prerequisites:
None (Basic Workplace Communication Skills Recommended)
1. Apply Teamwork in the Conflict Resolution Process
2. Profile a Conflict at a Workplace
3. Analyse a Conflict Profile and Determine the Causes of Conflict
4. Determine and Implement Appropriate Conflict Management Strategies
5. Select and Apply Conflict Resolution Techniques
6. Analyse and Profile Conflict Consequences
7. Apply Emotional Intelligence in Conflict Resolution Engagement
8. Compile and Implement a Conflict Resolution Follow-Up Plan
9. Compile a Conflict Resolution Report